On May 8, shenzhen metro officially paid support qr code, through the shenzhen metro APP or in the "shenzhen metro e travel", "tencent to code", "MTR shenzhen live +" micro letter small program to generate code 'drive traffic to pay directly to the subway. For the next week or so, I used the qr code as much as possible to get the subway ride. So what is the experience of shenzhen metro in the second dimension?
Product code access, research efficiency and payment speed.
Access to code. Unlike Beijing, which needs to download the designated APP (Beijing "yi tong" and Shanghai "Metro metropolis"), shenzhen's access to the vehicle code is very diverse. There are three WeChat procedures: "shenzhen metro e travel", "tencent travel code", "shenzhen live+" and an APP(shenzhen metro APP). Under WeChat's national APP property, for most people, it can be very easy to get the bus code. It is worth mentioning that although there are many ways to obtain the vehicle code, they can be used in general. The author has used in shenzhen metro APP generated qr code into the gate, called tencent micro drive code letter small program of qr code out of the gate, this means that, although won international access code path diversity, but the code is general and unified.
The call efficiency of the qr code. For android users, tencent's call efficiency will be very high, and the WeChat app will be placed on the mobile phone desktop, which can be used to quickly pick up the bus code. And on the android platform, WeChat programs can switch tencent's vehicle code without closing the reading article.
But for the iOS platform, due to the limitation on the micro letter applet, tencent rides code calls is not so convenient, especially when reading articles, need to shut down the article to read interface, and then open the small program. In this case, iOS users can choose to download the shenzhen metro APP to achieve a more efficient vehicle code invocation experience.
, of course, because now the NFC payment can be done directly mobile phone screen, so in terms of payment call, NFC payments must be seconds qr code for several of the street, but perhaps in the future the Internet giant can cooperation and hardware manufacturers, launch similar "code SEC to pay" products, in terms of qr code calls greatly improve efficiency.
Payment speed. Qr code of train speed, the basic level is the second lock, the author in the past half a year are using android in a virtual transportation card of Pay for subway, switch on the qr code for bus this time, actually feel qr code rides instantaneous experience not lose Pay products. Here, you can compare the comparison between the iPhone's Shanghai subway ride and tencent's bus code in shenzhen.
As a result of a single shot, a scan code, video may not seem to pay too fast, but after a long time, the payment speed of qr code is basically the same as that of NFC payment. In addition, the brake is also an important aspect that affects the payment speed.
Payment environment brake, user education, fault service.
Brake situation. The setting of the scanning area of the gate is very important for the payment efficiency of the qr code. Notice, not the speed of payment, but the efficiency. Compared with NFC payment, the qr code payment pays more attention to "pre-casting", such as the call of qr code and the area of scan code. The scanning code payment area of shenzhen metro is humanized. As shown in figure:
The scan area and the non-adjacent area are not in the same plane, preventing users from having Pay products at the same time, inadvertently triggering the Pay interface. In addition, the scan area is a highlighted block.
The user only needs to hold the phone and touch the upper edge of the scanning area with the thumb. The middle finger and ring finger touch the lower edge, and the phone can be fixed, and then the matching of the scan area can be completed. If it is not a prominent square area, but a plane, then the user can move up and down the four directions to find and fit the scan area. And outstanding plan, triangle made it through the thumb, ring finger and middle finger joint and fixed up and down on the edge of the area, users only need to move around, to reduce the direction of the trial and error, advance payment efficiency. In addition, the mobile phone screen can be directly attached to the scanning area, perhaps the prominent part of the scanning area is to adjust the optimal scan distance.
Then look at the design of the gate scan area in other cities.
The first is the much-mocked Shanghai dielectric brake machine.
The scanning area and the non-contiguous region are in the same plane, the same area. Metro metropolis Shanghai is required to turn on bluetooth and disable NFC. This is very bad for Apple users experience, because the iPhone NFC cannot be closed, Apple users take the subway, if you want to use qr code will be not receive responsive Apple Pay compulsory switch interface. Another thing is that the Shanghai subway's scanning code nightmare experience needs to maintain a distance of 5-10cm, and it is wrong to paste the mobile phone directly in the scanning area. In the suspended state of the mobile phone, the wrong direction is 6, up and down left and right, the payment efficiency is not very low.
Then look at the scanning area of Beijing subway.
The sweep gate of Beijing subway is similar to shenzhen metro. The scan area and the non-adjacent area are not in the uniform plane, and the possibility of payment method is less. Also have certain outstanding, convenient fixed gesture. The user can directly post the mobile phone in the scan area to complete the payment. The payment experience is the same as that of shenzhen metro. The author did not find the better payment position schematic diagram, the above payment gesture is for reference only.
Look at the sweep gate of guangzhou metro.
The unconnected and scan area is also in a plane, and there are no prominent parts, and there are still four directions for trial and error. In addition, the non-contiguous area is in front of the scanning area, and it is likely to trigger the non-payment interface of the mobile phone when the mobile phone passes through the unconnected region and reaches the scanning area. The experience is still not good.
To sum up, the design scheme of shenzhen subway sweeping code brake machine is relatively good. However, at present, the shenzhen metro still basically takes two to two out of each site, not all of them support the scanning code. During the use of the week, I also found that I could not find the sweep gate, or the sweep gate was too far, and I had to use NFC payment for commuting efficiency.
In user education. In recent days, there has been a staff working on the site education, guiding users to use the tencent travel code, most of which is the grandmas in the field teaching. The author also does not know, why choose the elder aunt to carry on the user guide. It may be a volunteer system in shenzhen, with lower cost.
Failure and late service. In the use of a week, I couldn't not sweep the brake failure problems, such as at the same time I also understand that if there is not or not to brake machine, can look for the staff, post-processing real-name registration phone number. In addition, the tencent travel code is not all immediately deducted, there is also the situation of delayed deduction.
There have been some news, the user somehow a chargeback, thought it was stolen brush, investigation finally took the subway, qr code delay deductions, but no notification, consumers doubt even for unauthorized fear. In this respect, the tencent car code does the calculation can, push delay deduction message, red character annotation scene and time. The other thing is not very humanized, although you do the money in the middle of the night, but don't push the news to me in the middle of the night. In the middle of the night, the information wakes up, and the user's aversion to the application is tens of thousands of times.
Summarize the overall point of view.
After writing this article, I plan to abandon tencent travel code, why? Because there is no discount. Shenzhen traffic card takes the subway to have a 9.5 percent discount, but the tencent travel code, it is full payment. For commuters, people who take the subway often are not a long-term product. Official also seems to know, of course, this is not a products suitable for commuters to work, propaganda also said "solved the ticket queue for passengers, change the ticket, and forgot to take my shenzhen tong stored-value CARDS."
In addition, it is worth making fun of the fact that the subway in shenzhen can not take the bus. Shenzhen bus scan code drive is a small program that micro letter "shenzhen tong +", shenzhen metro is "shenzhen metro e travel", "tencent to code", "shenzhen live +" MTR, transport, is done by different small programs. It also reflects the intricacies of interest groups in the transport sector.
As a whole, it is praiseworthy to experience the scanning of the subway in shenzhen, and it also raises a question worthy of consideration. What is the product positioning of the qr code payment in the transportation field? Is it just for the sake of traveling, forgetting the bus pass, and stopping the queue for tickets? What changes are needed to apply to the daily commute of office workers?